Contact

Contact Guitar-Tuner.org

Contact the Guitar-Tuner.org team with support questions, privacy requests, corrections, partnership enquiries, or feedback about the online tuner.

How to reach us

Email us at team@guitar-tuner.org. Please include the page you were using, your device and browser, and a short description of the issue when requesting technical support. Do not send passwords, payment details, or other sensitive information.

Privacy requests: use the subject line “Privacy request” so we can identify requests concerning access, correction, deletion, objection, or withdrawal of consent.

What you can contact us about

  • problems using the microphone or tuner;
  • the Guitar Tuner app for iPhone and iPad;
  • incorrect tuning information or article corrections;
  • privacy and personal-data requests;
  • advertising or partnership enquiries; and
  • general feedback about Guitar-Tuner.org.

Guitar Tuner for iPhone and iPad

Guitar Tuner: Learn Chords is our app for iPhone and iPad. It is free to download from the App Store.

Download on the App Store

Get help with the app

Email team@guitar-tuner.org and tell us your iPhone or iPad model, what you did and what happened. Never send passwords or payment details.

The tuner does not hear your instrument

Allow microphone access for Guitar Tuner in the Settings app on your device. You can also tune by ear with the reference notes, which need no microphone.

Restore purchases

If you paid for Premium and it is not active, for example after you reinstall the app or change your device, open the app, go to the Settings tab and tap “Restore Purchases” on the Premium card. Use the Apple Account that made the purchase.

Cancel a subscription

Settings → your name → Subscriptions

Apple bills your subscription, so only you can cancel it. On your iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Guitar Tuner and tap Cancel Subscription. Cancel at least 24 hours before the renewal date, or before the free trial ends, to avoid the next charge. Lifetime is a one-time purchase, so there is nothing to cancel.

Refunds

Apple handles all payments and refunds. Request a refund at reportaproblem.apple.com.

Privacy

The app needs no account. Microphone audio is processed on your device and is never recorded or uploaded. Read the app privacy policy

Company details

ChordChord OÜ
Sepapaja 6
Tallinn 15551
Estonia

Before contacting support

If the microphone does not start, confirm that you are using the HTTPS version of the website and that microphone permission is enabled for Guitar-Tuner.org. You can also use the reference notes to tune by ear without microphone access.

For information about personal data and cookies, read our Privacy Policy.